Delete from the Amal app
- Open the Amal Delivery app and sign in.
- Go to Profile.
- Tap Delete Account.
- Confirm the deletion request.
Request deletion by phone
If you cannot use the in-app option, contact us and ask to delete your account. Include the phone number linked to your Amal account.
WhatsApp, Viber, and Telegram are also accepted on this number.
What is deleted
When your account deletion is completed, we remove or anonymize:
- Account profile (name, phone number, email if provided)
- Saved delivery addresses
- Device / notification tokens
- Wallet balance and wallet transaction history tied to your account
- Authentication / session data used to sign you in
What may be retained
Limited order and payment records may be kept where required for legal, accounting, fraud prevention, or dispute-resolution purposes. Retained records are kept only as long as needed for those purposes and are not used for marketing.
Timing
In-app requests are processed promptly. Phone requests are usually completed within 7 days after we verify account ownership.