No sharing with third parties
We do not sell, rent, or share your personal data with third parties. Your information is used only to operate Amal Delivery and provide the services you request.
Information we collect
Depending on how you use the app, we may collect:
- Account details such as name, phone number, and profile photo
- Delivery addresses and location coordinates you provide for orders
- Order history, wallet balance, and related transaction records
- Device notification tokens used to send order updates
- App language and basic technical information needed to run the service
How we use your information
We use your information only to:
- Create and manage your Amal account
- Process and deliver your orders
- Contact you about your orders or account when needed
- Send push notifications related to delivery status
- Improve app reliability and prevent fraud or abuse
We do not use your personal data for third-party advertising.
Who can access your data
Access is limited to Amal Delivery staff and systems that need it to fulfill orders and support you (for example, couriers seeing delivery details for an active order). We do not disclose your personal data to external companies, marketers, or data brokers.
Data retention
We keep your account data while your account is active. If you delete your account, we remove or anonymize personal data as described on our Account Deletion page. Limited order records may be retained only where required for legal, accounting, or dispute-resolution purposes.
Your choices
- Update your profile and addresses in the app
- Request account and data deletion at any time
- Contact us with privacy questions using the numbers below
See Account Deletion for step-by-step instructions.
Contact us
For privacy questions or data requests:
WhatsApp, Viber, and Telegram are also accepted on this number.